As a small, family operated business, we have a strict refund/replacement policy. Please read below for the details of our policies and contact us if you have any additional questions or concerns!
+ GENERAL REFUND INFORMATION
All sales are FINAL. We are unfortunately unable to process refunds for accidental purchases, change of mind/heart and packages returned to sender for any reason. We are also unable to process refunds for failure to skip or cancel your monthly sub renewal on time. Our monthly subscription timeline is outlined on the site and subscribers are given ample time and reminders through our social medias prior to renewal to skip their renewal or cancel their subscription. (We do accept emails within 24 hours after renewal to request a late skip/cancel but after that we will be unable to assist).
* If a book is returned to sender and you wish to still receive said book you will need to pay for the second attempt shipping costs. Please contact us as soon as you notice this with the tracking as each case may be different.
+ REPLACEMENT INFORMATION - DAMAGED BOOKS
If you receive a damaged book we will do our best to replace it for you. Please email us at email@example.com within 7 days of receiving the book with the following information:
- Your name and order number as well as details of the damages and clear photos of the damaged book and the shipping box with shipping label visible.
If a book has slight damage(s) that can be considered normal wear and tear we will be unable to refund or exchange it. This includes, but is not limited to- small scuffs/marks, slight bending of edges or spine edges, slightly bent dust jackets or edge crinkles, etc.*
However, if a book arrived damaged to a degree that we agree requires a replacement we will send you a new copy free of shipping & handling charges.
* All replacements are decided at the discretion of Dazzling Bookish Shop but we will do our best to be fair and assist you as best we can.
** Dazzling Bookish Shop is still not liable for any fees accumulated due to customs, duties, or VAT, etc.