Due to unexpected printer issues (with both our main printer and backup) we have been unable to print edges on our pending orders.
We are in the process of repairing our edge printers (both the primary and backup). This is a slow process for a few reasons, one being we are based in Canada and the technicians assisting us are based in China. These are custom built printers which only complicates the matter of repairs. With different time zones and other barriers this is a difficult line of communication to work through for information and assistance but we are working long hours daily as hard as we can to get our printers up and running again.
At this time, we have no specific timeline on when the repairs will be completed so we are unable offer any updated shipping estimates for current open orders that require edges. As more information and progress becomes available we will be updating our Shipping Updates page on our website with everything we can offer.
We understand how disappointing this situation is for everyone but we greatly appreciate the patience and understanding we have been given so far as we work to get things up and running as fast as we can.
Until the outstanding orders with custom printed edges are caught up we will not be having any additional side sales. Our monthly/quarterly subscriptions and renewals will continue as normal due to commitments with publishers, artists and authors. Customers can email us to skip their upcoming renewals without the skip counting towards the usual number available per sub.
Book stock of the following, currently delayed, titles are IN HOUSE and only pending printing once our machines are fixed:
• Teach the Torches to Burn
• Most Ardently
• Self-Made Boys
• My dear Henry
• When the Tides Held the Moon
• Love at Second Sight
• Don’t Let Me Go
• The remaining Sunbearer Trials that were reprinted from the publisher from a damaged printing
Once the printer is fixed and we are catching up we will update this page with new estimated shipping windows for all titles impacted.
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• Kissmas & Go Luck Yourself orders have all been shipped out as of 07/09
** For US customers who purchased the Kissmas & Go Luck set- Your order will be sent in two packages, one with books and one with standees. An email was sent out 07/08 with details regarding this!