All sales are FINAL. We are unfortunately unable to process refunds for accidental purchases, change of mind/heart or any other reason. We are also unable to process refunds for failure to skip or cancel your subscription renewal on time.

Please feel free to contact us via our websites form to discuss your order.

Our monthly subscription information is outlined on the site FAQ and subscribers are given ample time and reminders through our social medias prior to renewal to skip their renewal or cancel their subscription. (We do accept emails within 24 hours after renewal to request a late skip/cancel but after that we will be unable to assist).

✦ RETURN TO SENDER:

If your order is returned to sender and you wish to still receive it you will need to pay for the second attempt shipping costs.

• If we no longer have stock of the items purchased a refund for the item cost only will be provided (not the shipping charges).

Please contact us as soon as you notice any issues with your tracking as each case may be different and result in different outcomes of how we can assist.

Please note: Excessive return to sender orders will result in unfulfilled orders being cancelled and future orders being blocked unless an updated address can be provided that deliveries are successful to.

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✦ INCORRECT ADDRESS:

If your order has been shipped to the incorrect address please contact us immediately. All orders are sent to the address listed on the order which is input at checkout. The address can be updated PRIOR to shipment by contacting us to do it manually.

PLEASE NOTE: Updating your address on your profile DOES NOT update it on older orders, this has to be done manually by customer service!

✦ DAMAGED BOOK(S):

If you receive a damaged book we will do our best to replace it for you. Please Contact Us within 7 days of receiving the book with the following information: Your name and order number as well as details of the damages. When we reply to your email we will request clear photos of the damaged items AND the packaging, so please do not throw this away!

• If a book has slight damage(s) that can be considered normal wear and tear or normal shelf wear, we will be unable to refund or exchange it. This includes, but is not limited to- small scuffs/marks, slight bending of edges or spine edges, slightly bent dust jackets or edge crinkles, etc.

• However, if a book arrived damaged to a degree that we agree requires a replacement or refund we will provide one or the other accordingly.

** All replacements are decided at the discretion of Dazzling Bookish Shop but we will do our best to be fair and assist you as best we can.

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✦ LOST BOOK(S):

If you believe your book has been lost in transit please contact us via our website contact form within one week (7 days) of the last scan on your tracking.

We will look in to this immediately and investigate with our shipping company.

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✦ STOLEN/MISSING BOOK(S):

If your parcel is stolen after being marked delivered we will unfortunately not be able to assist you. Shipping insurance and protection only covers a parcel while it is in process of being delivered. Once a package is marked as delivered it is no longer protected by the insurance and we can not provide replacements or refunds under these circumstances.

We will happily update addresses on past orders that have not yet shipped at any time, for any reason. Please reach out via our websites contact form if you need further assistance.

PLEASE NOTE: We will not be able to offer assistance for damages outside of 7 days from the date the parcel is marked delivered. - For lost packages we can only offer assistance up to 30 days after original shipment date with the package still showing as "in transit" via tracking.

Our printer we use for our edges works on a conveyor belt system and as such there are different factors taken in to account when printing tops and bottoms on our books.

Because of this conveyor belt if the book is bound a certain way the nozzle that prints our designs is not able to get as close to the book pages on the top/bottom as it does on the foredge. This can result in a design that looks a little less sharp OR possibly has a small white line going horizontally through the design. This is unfortunately unavoidable with certain books (but luckily not all).

Depending on other factors of the book, for hardcovers specifically, we may sometimes decide to do a solid color top/bottom or leave the top/bottom blank. This is up to our discretion based on the books in hand and what we think will give the best finished look and result.

None of these factors above are considered a damaged product and will not be eligible for a refund or replacement.