All sales are FINAL. We are unfortunately unable to process refunds for accidental purchases, change of mind/heart or any other reason.

Please feel free to contact us via our websites form to discuss your order.

We do not offer partial refunds for delayed items. All shipping timeframes are estimates and can be subject to change. Our Shipping Updates page is frequently updated for customers to review specific titles.

✦ RETURN TO SENDER:

If your order is returned to sender and you wish to still receive it you will need to pay for the second attempt shipping costs.

• If we no longer have stock of the items purchased a refund for the item cost only will be provided (not the shipping charges).

Please contact us as soon as you notice any issues with your tracking as each case may be different and result in different outcomes of how we can assist. Depending on the length of delay in notifying us of an issue we may not be able to help if the package is outside of our insurance window. Please reach out no later than 7 business days since the last tracking scan.

⭐ For packages returned to sender due to customer refusal of parcel or customer not collecting their package; Dazzling reserves the right to decline a refund or provide only a partial refund as international packages are not returned to Canada but are destroyed. Leaving Dazzling without the products. This will be determined on a case by case basis.

Please note: Excessive return to sender orders will result in unfulfilled orders being cancelled and future orders being blocked unless an updated address can be provided that deliveries are successful to.

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✦ INCORRECT ADDRESS:

If your order has been shipped to the incorrect address please contact us immediately. All orders are sent to the address listed on the order which is input at checkout. The address can be updated PRIOR to shipment by contacting us to do it manually.

PLEASE NOTE: Updating your address on your profile DOES NOT update it on older orders, this has to be done manually by customer service!

Orders sent to incorrect addresses that were input by customers may not be eligible for replacement or refund. Each case will be reviewed individually as this will vary. Any replacements offered will require the buyer to pay the additional shipping to have it sent.

** Replacements of subscription titles are NOT guaranteed to have signed bookplates.

✦ DAMAGED BOOK(S):

Please Contact Us within 7 days of receiving the book with the following information: Your name and order number as well as details of the damages. When we reply to your email we will request clear photos of the damaged items AND the packaging, so please do not throw this away!

• If a book has slight damage(s) that can be considered normal wear and tear or normal shelf wear, we will be unable to refund or exchange it. This includes, but is not limited to- small scuffs/marks, slight bending of edges or spine edges, slightly bent dust jackets or edge crinkles, etc.

• However, if a book arrived damaged to a degree that we agree requires a replacement or refund we will provide one or the other accordingly.

** All replacements/refunds are decided at the discretion of Dazzling Bookish Shop but we will do our best to be fair and assist you as best we can.

If we are notified outside of the 7 day window, we may not be able to assist!

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✦ LOST BOOK(S):

If you believe your book has been lost in transit please contact us via our website contact form within one week (7 days) of the last scan on your tracking.

We will look in to this immediately and investigate with our shipping company.

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✦ STOLEN/MISSING BOOK(S):

If your parcel is stolen after being marked delivered we will unfortunately not be able to assist you. Shipping insurance and protection only covers a parcel while it is in process of being delivered. Once a package is marked as delivered it is no longer protected by the insurance and we can not provide replacements or refunds under these circumstances.

Your best course of action in this case is to contact the mailing carrier that delivered it and open a claim- as they should be able to better track where it was left. If they can determine it was lost we may then be able to help!

We will happily update addresses on past orders that have not yet shipped at any time, for any reason. Please reach out via our websites contact form if you need further assistance.

PLEASE NOTE: We will not be able to offer assistance for damages/delivery issues outside of 7 days from the date the parcel is marked delivered. - For lost packages we can only offer assistance up to 30 days after original shipment date with the package still showing as "in transit" via tracking.

** Replacements of subscription titles are NOT guaranteed to have signed bookplates.

Our printer we use for our edges works on a conveyor belt system and as such there are different factors taken in to account when printing tops and bottoms on our books.

Because of this conveyor belt if the book is bound a certain way the nozzle that prints our designs is not able to get as close to the book pages on the top/bottom as it does on the foredge. This can result in a design that looks a little less sharp OR possibly has a small white line going horizontally through the design. This is unfortunately unavoidable with certain books (but luckily not all).

Overspray is also a possibility with certain titles depending on how they are bound from the publisher. This means that some books may have color on the inner endpaper at the edges from there the edge printing oversprays. This is not a common occurrence but is a possibility and is not eligible for a refund/replacement.

Depending on other factors of the book, for hardcovers specifically, we may sometimes decide to do a solid color top/bottom or leave the top/bottom blank. This is up to our discretion based on the books in hand and what we think will give the best finished look and result.

None of these factors above are considered a damaged product and will not be eligible for a refund or replacement.

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For books that have the default publisher edges we will not be offering refunds or replacements for edge related issues. Publisher done edges can vary from book to book and do not fall under Dazzling's replacement/refund policy.

Dazzling Bookish Shop does not offer cancellations or refunds for any preorder items under any circumstances. The funds are immediately collected and put in to the cost of production and shipping. Please only purchase if you are willing to fully commit to the product you are buying and necessary wait times for production.

Please Note: Any customer that files a chargeback will be blacklisted from purchasing from Dazzling in all future sales.

All "IN HAND" book stock (leftovers) are mixed grade and final sale.

• This means there may be minor imperfections to the book, jacket, edges, etc.

These products do not qualify for replacements and will only be eligible for refunds if the package is lost or damaged in the mail.

In hand books may be sold at a discounted price due to their mixed grade nature and lack of replacement ability. Many other factors will be taken in to account when deciding the final price of leftover stock.

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In Hand stock // leftovers are NOT guaranteed for any specific title and will be put up at the discretion of Dazzling. Please be sure to use the "Notify Me" button on products to receive automatic emails when/if more stock is added.